Terms and Conditions
1. Understanding The Right Roast’s Limitations as a Venue
The Right Roast provides a venue for buyers to discover and purchase from roasters around the world (Europe). It is important to note that The Right Roast is not a part of that transaction. By shopping on The Right Roast, you understand that:You are not buying directly from The Right Roast, but from one of the many talented roasters on The Right Roast.
- Each roaster on The Right Roast has their own processing times, delivery methods, and shop policies.
As a member of the community, you have the opportunity to flag an item or a shop that violates any of The Right Roast’s policies. Flagging is confidential.
2. Purchasing an Item on The Right Roast
When you buy a product on The Right Roast, you’re directly supporting an independent business, each with its unique listings, policies and processing times. By making a purchase from a roaster on The Right Roast, you agree that you have:
- Read the item description before making a purchase.
- Submitted appropriate payment for item(s) purchased.
- Provided accurate delivery information to the roaster.
- Leaving a Review of an Item
Reviews are a great way to learn about a roaster’s items, help good roasters build a strong reputation, or help warn other buyers about a poor experience.
By leaving a review, you acknowledge that your content may not:
- Contain private information.
- Contain obscene, racist, or harassing language.
- Contain prohibited medical drug claims.
- Contain advertising or spam.
- Be about things outside the roaster’s control, such as a delivery carrier, The Right Roast, or a third party.
- Contain threats or extortion.
- Include shilling or otherwise falsely inflate a shop’s review score.
- Undermine the integrity of the Reviews system.
3. Reporting a Problem with an Order or Returning an Item
The Right Roast’s Case System
The Right Roast provides a case system in the unlikely event that your order does not go as expected. By using The Right Roast’s case system, you understand that The Right Roast may use your personal information for the purpose of resolving disputes with other members. You can use The Right Roast’s case system to come to a resolution with the roaster in the event of a non-delivery or if an item you receive is not as described in the listing. If you choose a refund as your preferred resolution, keep in mind that The Right Roast only allows on-platform refunds for a period of 60 days post-transaction. After this 60 day window has elapsed, The Right Roast can’t support on-platform refunds for your order. Refunds issued by The Right Roast will be in your original form of payment.
A non-delivery occurs when a buyer places an order but does not receive the item. The following are examples of non-delivery cases:
- There is no proof that the item was dispatched to the buyer.
- An item was not sent to the address provided on The Right Roast.
Not as Described
An item is not as described if the buyer can demonstrate that it is significantly different from the roaster’s listing description or photos. Here are a few examples of not as described cases:
- The item received is a different name, origin, roast type, process or size.
- The roaster failed to disclose that an item is damaged or is missing beans.
- The buyer received the incorrect quantity of items (e.g., the buyer purchased three items but only received two).
- The condition of the item is misrepresented (e.g., the item is described as new but is used).
Not as described cases can also be filed for late delivery. In order to qualify as late delivery, the buyer must provide proof that all of these conditions have been met:
- The item(s) were ordered for a specific date or event.
- The roaster did not ship the item(s) according to their processing time.
If The Right Roast determines that an item is not as described, the roaster will be required to refund the order, including original postage and return postage.
Some disputes don’t qualify for The Right Roast’s case system. These include:
- Items that are damaged by the delivery carrier (if properly packaged by the roaster).
- Items that have been altered or discarded.
- Items that are received after the agreed-upon delivery date due to delivery delays.
- Items that are returned without a return agreement.
- Items that are accurately described but don’t meet a buyer’s expectations.
- Cost of delivery disputes.
- Items that are purchased in person.
- Items prohibited from sale on The Right Roast, including services and intangible goods.
- Transactions where payment is not made via The Right Roast’s checkout system.
Requesting a Cancellation
Only The Right Roast or roasters may cancel transactions. Buyers may request that a roaster cancel an order via The Right Roast Live-Chat or email.